Staffing Assistant

Role Title – Staffing Assistant

Location – London (Hybrid/WFH options available for the right candidate)

Job Family – Staffing

Salary/ rate – £26,210 (outside London) £28,810 (London based)

Reports to Role Title – Core Team Staffing Manager

Contract Fixed Term April- Sept

WHO ARE WE LOOKING FOR

We’re looking for a highly organised and proactive Staffing Assistant to join our team for the busy summer festival season. Reporting to the Core Team Staffing Manager, you’ll play a key role in ensuring smooth pre-event staffing processes, payroll support, and compliance tracking.
This role is ideal for someone with strong administrative skills, attention to detail, and a passion for live events. If you thrive in a fast-paced environment and enjoy working with people, we’d love to hear from you!

WHO WE ARE

Peppermint provides high-performance bar and event solutions to the world’s best entertainment businesses and consumer brands. Our core business is operating festival & event bars, brand activation and conjoined retail-led F&B solutions to the UK’s best festivals and outdoor events.
After 20 years of developing and creating bar operations at some of the most prestigious events across the UK, Peppermint Events are now primed to embark on an exciting new chapter.
The recent partnership with Levy (Compass UK) has led our established business into ne sectors within sports and stadium arenas across the UK, Ireland and Europe. These world class venues include the o2 arena, Wembley arena, Aviva Stadium and Johan Cruff stadium in Amsterdam.
We also manage seasonal venues across the UK such as Freight Island in Manchester, Dreamland in Margate and Between the Bridges in London.
Now more than ever, we are ready to create further innovative experiences for our guests and clients, and form strong, long-lasting partnerships that are built on our 3 core pillars – Looking after our people, committing ourselves to sustainability and embracing technology.

With these pillars at the heart of our vision, we can look forward to another 20 years of successes, delivering our unique innovation and providing excellent service at events across the UK and Europe.

CORE ACCOUNTABILITIES

Key Responsibilities:

• Pre-Event Support: Assist with onboarding new staff, ensuring all staff training is completed to a strict deadline, and communicating key event information/updates.
• Timesheets & Payroll: Support with payroll processing, approve timesheets, and liaise with the payroll team to ensure accuracy.
• Expenses & Sustainability Tracking: Manage pre-event expense claims and assist in tracking sustainability initiatives.
• Training Compliance: Oversee our training platform (Mapal), ensuring all staff meet compliance requirements before starting work at events.
• Rota Management: Assist with building and update rotas on our staff booking systems, Supporting the Core Staffing Manager on ensuring efficient staffing across festivals and events.
• Staff Communication & Booking: Assist with contacting, booking, and confirming staff for various events, supporting the Staffing Manager in peak periods.
• Assist with on-site staffing operations as needed, including ad hoc tasks to support event execution and ensure smooth operational delivery
• Assist the staffing department with Right to Work video calls and the approval of staff accounts to ensure compliance and onboarding efficiency.
• Assist travel arrangements for staff as needed.
• Oversee room allocations to ensure efficient and organised accommodation planning.
• Assist with reconciling invoices, including those from Paprika and crewing agencies, to ensure accurate financial processing.

KNOWLEDGE/ EXPERIENCE/SKILLS

What We’re Looking For:

• Experience in staffing/Recruitment, HR administration, payroll, or event coordination is a plus.
• Strong organisational and time-management skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently while collaborating with a wider team.
• Comfortable using digital platforms for training, timesheets, and scheduling (experience with Mapal or similar software is beneficial).
• A proactive and problem-solving attitude, especially under time-sensitive conditions.

PERSONAL QUALIFICATIONS AND EDUCATION

Preferred Qualifications & Experience:

• Experience in staffing coordination, HR administration, event operations, or payroll support
• Strong organisational and time-management skills with the ability to handle multiple tasks.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and experience using scheduling, payroll, or HR platforms.
• Excellent written and verbal communication skills
• High attention to detail, particularly in handling timesheets, expenses, and compliance tracking.
• Ability to work under pressure in a fast-paced environment (especially during peak festival season).
• A proactive and problem-solving mindset, with the ability to work independently when needed.

Desirable:

• Previous experience in festival staffing, live events, or hospitality
• Knowledge of HR systems, payroll software, or workforce management platforms (e.g., Mapal, Liveforce, Paprika)
• Experience in onboarding, training compliance, or staff engagement

TECHNICAL/ BEHAVIOURAL/ PERSONAL COMPETENCIES

• Team player
• Commercial awareness
• Analytical with a passion for numbers
• Technically savvy
• Process driven
• Ability to multitask and work to tight deadlines
• Eye for detail
• Innovative & forward thinking

VALUES REQUIRED

Passion: We tackle challenges and opportunities with passion and enthusiasm. Across the business we have fun whilst we do it.

Agility: We are always flexible to the needs of the business. Our people generate innovative ways of working. In return our leadership embraces new ideas and opportunities.

Team Work: We work as one team to achieve a common goal. We support our customers and each other.

Customer Focus & Excellence: We make a difference by going the extra mile for our customers and each other

BUSINESS SPECIFIC REQUIREMENTS

Operating Environment & Context:

• Our busiest period runs from April to September. Depending on experience/Successfully chosen for this role as Hybrid of WFH, this role may still require occasional attendance at our London office in Kennington
• You may also be asked to visit festival sites to support staffing and enhance the on-site event experience.

Travel & Other Requirements:

We are seeking a candidate who meets the required skill set. Ideally, the applicant will be London-based to enable hybrid working and provide in-office support on select days. However, for the right candidate, we are open to considering fully remote work if travel to London is not feasible.

Company Benefits:

• Company sick pay
• Medicash- dental care, optical treatments, physiotherapy etc
• Employee assistance programme- counselling and support
• Discounts on shopping, travel, entertainment and dining
• Birthday day off
• Hybrid and remote working options
• Quarterly team socials
• Festival and sport event tickets/drink tokens
• Enhanced maternity/paternity leave
• T&Cs apply

To apply, please complete the application form below and attach your most recent CV.