Stadium Bar Manager - O2/Wembley

Role Title – Stadium Bar Manager

Location – O2/Wembley (London)

Business Unit Peppermint – Bar Operations

Job Family – Events

Reports to Role Title – Stadium Bar Operations Manager

Hourly Rate – £17.00, plus holiday pay

ABOUT THE VENUE 

The award winning o2 Arena in London is one of the largest arenas in Europe with a seating capacity of almost 20,000 people. It is also one of the busiest arenas in the world providing concerts and events from some of the most well-known names in the entertainment industry. Peppermint operates 2 bars on the floor of the arena, serving up to 6,000 people a night. The OVO Arena in Wembley is a historically significant venue, hosting a wide array of incredible acts with a capacity of over 12,000 people. We operate the main bar on the mezzanine, serving the entire venue. 

With nearly over 100 concerts confirmed between September and December, we are looking for a Bar Manager who has a hands-on approach, shows a real passion for delivering excellent customer service, and has experience managing a team in a fast-paced environment. 

ABOUT THE ROLE

Your role would be assisting the Stadium Operations Manager at both the O2 Arena and the OVO Arena, running shows alongside them and running shows without them when needed. This would include dark days in which you would do line cleans, deep cleans, and general maintenance and organisation. 

Due to the nature of event work, there will be intermittent periods during the year during which there at little to no events. This contract would be a casual worker agreement so work is not guaranteed, however due to Peppermints variety of holdings, there may be work available at various festivals, venues, and events during these off-peak times. 

This is an exciting opportunity for someone looking to take the next steps in their career within the hospitality industry and expand their knowledge of bar and event operations. 

MAIN RESPONSIBILITIES

• Effective end of night reporting to the Stadium Operations Manager 

• Accurate opening and closing stock counts for every show 

• Monthly line cleaning of both venues  

• Conducting staff briefings for up to 40 members of staff 

• Communication with venue management & head office 

• Accurate wastage management and reporting 

• Completing staff timesheets (in house and agency) 

• Leading shifts and overseeing all bars in action 

• Collecting, completing, and submitting all paperwork to venue management 

• Stock management and ordering ahead of time 

• Promoting a positive and inclusive work environment  

• Ensuring customer satisfaction and a smooth operation 

• Maintaining equipment and arranging necessary call outs  

• Ensuring storage areas and cellars are clean and maintained  

SKILLS REQUIRED

• Extensive knowledge of multi dispense units (MDU’s) 

• Knowledge of bar operations essential 

• Excellent time management skills 

• Solid understanding of Microsoft Office & Google Drive assets 

• Minimum 3 years’ experience in hospitality, preferably both high volume and elevated service roles  

• Proven managerial experience in a similar role 

• Exceptional customer service and communication skills 

• Personal license preferable 

• Ability to work well under pressure  

• Able to commute between Wembley and Greenwich regularly 

PROFESSIONAL QUALIFICATIONS

PREFERRED:

● Previous experience in a similar role

BENEFITS

● Competitive wages
● Employee discounts

To apply, please email your CV and, if available, a cover letter to : [email protected]