Senior Project Manager

Role Title: Senior Project Manager

Location: London

Job Family: Operations

Salary/ rate: £45,000 – £50,000 DOE
+ Bonus
+ Overtime

Reports to Role Title: Operations Director

Contract: Full Time Permanent

WHO ARE WE LOOKING FOR

The purpose of this role is to plan, budget, build and operate events. You will be the main point of contact for the client, site and event management teams .

With support from the wider Peppermint Head Office team you will have complete commercial ownership of the project from start to finish. You will work closely with all part of the business to deliver each event on time, on budget and meet profit targets and exceed the client’s expectations.

What we’re looking for:

• Minimum of 4 years’ experience of working on greenfield sites or large scale venues
• Excellent knowledge of bar operations in events or festivals
• Extensive experience working with large budgets and commercial decision making
• Willing to live and work onsite at festivals and events both during and outside of regular business hours
• Excellent communicator who is used to managing large teams and having multiple direct reports
• Able to prioritise a varied and sometimes heavy workload with peak periods
• Strong client management experience
• Ability to be Designate Premises Supervisor with familiarity with ELT and Licensing meetings
• Comfortable working on events with multiple bar and food outlets with event revenue above £5m per event and used to managing budgets of £1m per event

This is a brilliant opportunity for someone who wants to work with a leading event company in the hospitality and greenfield space . The variety of events making it ideal for someone with ambition, drive, and leadership potential.

WHO WE ARE

Peppermint is a multi-award-winning events business, founded in 2003 by Alex Brooke and Adam Hempenstall – passionate in providing first-class bars and drinks-led solutions to the UK’s greatest events & venues. Today, Peppermint services over 50 events and venues every year and has developed long-standing relationships with the likes of AEG, IMG, Cuffe and Taylor and Live Nation. Events include BST Hyde Park, Camp Bestival, Mighty Hoopla, Hyde Park Winter Wonderland, All Points East, Lytham, Rewind festivals and many more.

Peppermint has recently partnered with Levy UK and supports venues with premium F&B experiences – including The O2, Wembley Arena, Dreamland (Margate), The Piece Hall (Halifax) and the Johan Cruff Arena in Amsterdam. Peppermint operates the hugely popular Between The Bridges venues on the Southbank and has just opened a brand new venue in Queen Elizabeth Olympic Park called Riverside East. Peppermint’s success has been driven by its relentless passion for its people, innovation and sustainable practices – with 20 years’ operational experience – it’s a powerful combination.

CORE ACCOUNTABILITIES

Event Planning & Client Management

• To coordinate and work with all Peppermint departments to plan all aspects of an event
• Support the pitch process alongside the Finance Business Partner to ensure every event is costed up accurately
• Managing the whole of the Project Team (stock, staffing, finance, operations etc.) to ensure the project is delivered on budget, on time
• Prepare any licensing paperwork including applications and AMP’s and attending any relevant meetings
• Reconciling all costs post event with the Finance Business Partner
• Working with the allocated Account Manager be a point of contact for the client
• Managing the client’s deadlines – for example stock ordering or equipment booking
• Communicate any event changes for the FBP to update the event budgets
• Working with the staff team to ensure staff rotas are on or under budget, delivered at the event and reconciled in full post event
• Working with the stock planners to ensure that all stock orders go out on time
• Regularly attending meetings with clients and suppliers
• Work with the Sponsorship manager and stock planners to ensure the event is stock-ranged correctly
• Complete commercial ownership of the event – managing budgets, ensuring profit targets are achieved
• Feedback on pre-and post event budget reports with the FBP to summit to the Directors as per timelines
• Create and maintain comprehensive event plans ensuring all equipment and infrastructure is booked
• Ensuring changes to the Project Plan are communicated to all departments through regular event planning meetings
• Communicating and maintaining timelines and priorities on every project
• To keep fully up-to-date with industry developments & trends
• Ad hoc tasks as the business requires

Operational:

On site at the events

• To act as the primary point of contact and represent the Company on site at events
• Uphold all licensing objectives in accordance with the EMP and AMP – act as DPS if required and liaise with local authorities
• Attendance at ELT or relevant meetings if required
• To coordinate and oversee all site operations (including but not limited to) event logistics, security, staffing management, operations, stock management, event production, & bar/food services.
• Delivering events on time and within budget that exceed expectations
• With support from the Peppermint Event Team manage all subcontractors – from staffing to wet stock suppliers, portacabins to power
• Allocating and delegating tasks to Peppermint staff, managers or relevant sub-contractors.
• Making operational decisions based on changing conditions at the event

• To troubleshoot and problem solve and make clear and definitive decisions
• Maintain a highly professional, highly skilled and motivated event team
• To delegate effectively, follow-up consistently and maintain a culture of respect and accountability within your team
• To effectively manage communication and information flow to Peppermint Senio Management
• Ensure all department processes are followed and maintained and productivity meets company standards
• Ensuring excellent end-user customer service and delivery
• To pro-actively minimise queueing and wait times
• To maintaining positive and productive relationships with all relevant stakeholders ensuring Peppermint’s reputation is upheld
• To act as a single point of contact for prospects and clients when appropriate
• To work with operations teams to manage client expectations and deliver target profit margins including staffing percentages and stock GP
• Ad hoc tasks as the event requires

Other

Will line manage at least one other Project Manager eventually leading to multiple reports
Support the Operations Departmentwith development of the onsite teams and Ops Department
Bring new ideas to the wider teams ensuring excellence across all departments
Comfortable presenting plans and concepts to Senior team
Involved in larger concepts and developing creative F&B areas alongside Production Manager

KNOWLEDGE/ EXPERIENCE/SKILLS

Essential

• Experience working on site at events or venue’s
• Event production and general construction knowledge
• Excellent budget management
• Strong client management experience
• Commercial awareness
• Excellent organisation and time management
• A keen eye for detail
• On-trend knowledge of F & B offerings at events
• Relationship building & strong communication skills
• Strong numerical skills

PERSONAL QUALIFICATIONS AND EDUCATION

Essential
• Personal Licence Holder

Desirable
• Event Management Degree or Equivalent
• Forklift licence
• Auto Cad
• Full driving licence
• H&S qualification
• Level 2 Food Safety

TECHNICAL/ BEHAVIOURAL/ PERSONAL COMPETENCIES

• Team player
• Relationship building & strong communication skills
• Strong leadership
• Ability to multitask and maintain high standards
• Calm under pressure and thrives in a fast-paced environment
• Innovative & forward thinking
• Personable, confident and outgoing with excellent face-to-face and written communication skills

• Conducting yourself in accordance with the core values of the business
• Observing the general code of conduct and behaving always in a professional and disciplined manner
• Being self-motivated, committed, proactive and able to carry out responsibilities with minimal supervision
• Willing to take on ad hoc tasks associated with working in small teams

VALUES REQUIRED

Passion: We tackle challenges and opportunities with passion and enthusiasm. Across the business we have fun whilst we do it.

Agility: We are always flexible to the needs of the business. Our people generate innovative ways of working. In return our leadership embraces new ideas and opportunities.

Team Work: We work as one team to achieve a common goal. We support our customers and each other.

Customer Focus & Excellence: We make a difference by going the extra mile for our customers and each other

Three Pillars: Our three core pillars are people, sustainability and innovation

BUSINESS SPECIFIC REQUIREMENTS
OPERATING ENVIRONMENT /REQUIREMENTS:

• The business is very seasonal. Summer months are incredibly busy, busiest periods between May – September.
• Many event sites are outdoor events and festivals. Expectation of managing multiple events at the same time.
• Substantial travel & working on site for prolonged periods is required during the summer months. As the Project Manager you are often the first to arrive and last to leave Events.

COMPANY BENEFITS

• Company sick pay (10 days)
• Medicash- dental care, optical treatments, physiotherapy etc
• Employee assistance programme- counselling and support
• Birthday day off
• Hybrid and remote working options
• Quarterly team socials
• Apprenticeship programmes available
• Festival and sport event tickets/drink tokens
• Enhanced maternity/paternity leave

T&C’S APPLY

To apply, please complete the job application on our website www.peppermintbars.co.uk