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April 11 - 2024 Head Office

Riverside East - Head Barista

Overview: We are seeking a skilled and experienced Head Barista to join our team at Riverside East. As the Head Barista, you will lead our coffee service operations, ensuring exceptional quality and customer satisfaction. You’ll be responsible for managing a team of baristas, maintaining stock control, and upholding our venues standards of excellence, greeting all people of the community with a smile. 

 

Responsibilities: 

  • Coffee Preparation:

-Prepare and serve high-quality espresso-based beverages, pour-over coffee, and other specialty drinks. 

-Ensure consistent adherence to recipes and brewing techniques. 

  • Customer Service: 

-Provide excellent customer service and handle customer inquiries and complaints professionally. 

-Train and supervise baristas on customer interaction and service standards. 

  • Team Leadership: 

-Conduct training sessions and workshops to enhance baristas’ skills and knowledge. 

-Strong communication skills, ensuring a smooth workflow  

  • Quality Control: 

-Oversee coffee bean selection, storage, and freshness. 

-Monitor beverage quality and ensure all drinks meet our café’s standards. 

  • Inventory Management: 

-Maintain inventory of coffee beans, syrups, and other cafe supplies. 

-Place orders for coffee and supplies as needed to ensure the cafe is fully stocked  

  • Equipment Maintenance: 

-Ensure all coffee equipment is cleaned and properly maintained. 

-Arrange for repairs or replacements when necessary. 

  • Menu Development: 

-Collaborate with management on developing and updating the café’s coffee menu. 

-Introduce seasonal drinks and promotions. 

  • Compliance and Safety: 

-Ensure compliance with health and safety regulations. 

-Uphold cleanliness and sanitation standards in the café. 

 

Requirements: 

-Proven experience as a barista, with at least 1 year in a supervisor role 

-In-depth knowledge of coffee brewing methods and latte art techniques. 

-Strong customer service skills with a friendly and approachable demeanor. 

-Ability to train and mentor staff effectively. 

-Excellent communication and organisational skills. 

-Understanding of inventory management and ordering processes. 

-Knowledge of health and safety regulations. 

-Flexible schedule, including weekends and holidays. 

 

Preferred Qualifications: 

  • Certification from a recognized barista training program. 
  • Experience in creating and implementing coffee training 
  • Familiarity with POS systems and basic computer skills. 

 

Benefits:

-Flexible working hours

-Evening and weekend work

-Year-round work available

-Build your own work-life balance

-London living wage

-Bonus scheme and incentives in place

-Progression pathways available

Join our team and contribute to creating memorable coffee experiences for our customers in a dynamic and supportive environment. If you have a passion for coffee and leadership, we’d love to hear from you! 

 

*To apply:

Please submit your CV and relevant experience to:

tash.kinsman@peppermintevents.co.uk

*Please add the following subject: Riverside Head Barista application 

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Location Riverside East, Olympic Park
Venue On-site
Hospitality Head Barista

Values required

Passion

We tackle challenges and opportunities with passion and enthusiasm. Across the business we have fun whilst we do it.

Agility

We are always flexible to the needs of the business. Our people generate innovative ways of working. In return our leadership
embraces new ideas and opportunities.

Team Work

We work as one team to achieve a common goal. We support our customers, our partners and each other.

Customer Focus and Excellence

We make a difference by going the extra mile for our customers and each other.

Business Specific Requirements

Operating Environment & Context

The business is very seasonal. Summer months are incredibly busy, with the busiest periods between May to September, and the month December. Many event sites are outdoor events and festivals on weekends.

Travel & Other Requirements

Travel required to and from events if required during the summer months. It is expected that you will visit certain events to assist the onsite teams, provide in person training and feedback or evaluate performance, system and process.

Overnight stays may be required but in conversation with yourself.
Evening and weekend availability is expected in the summer months during live events to assist where necessary. This can be remote. Overtime is paid.

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