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March 19 - 2024 Head Office

Riverside East Internal Event Manager - Venue and Hospitality

Who are Peppermint? 

Peppermint provides high-performance festival bars and event solutions to the world’s best entertainment businesses and consumer brands. Our core business is operating festival bars, event bars, festival brand activation and conjoined retail-led F & B solutions to the UK’s best sports events, festivals and outdoor events.   

 

Riverside East 

Peppermint Events are excited to offer a rare opportunity at their brand-new F&B Venue, Riverside East in Queen Elizabeth Park, London.  

Based in the heart of the iconic Olympic Park this venue will be re imagined to become a multi functioning destination F&B space, comprising of the large outside courtyard area which will host a range of events from fan zones to Sunday markets all year round with innovation such as self-service Beer Taps as well as a wide range of entertainment.  

Food offerings will be provided by a group of curated street food traders offering varied food options from the courtyard area. The indoor offering will come through a fully refurbished 2 storey café / restaurant space with the ground floor serving the varied passing trade from dog walkers, runners and students with a grab-and-go and small but inspiring seated all day brunch style menu. Upstairs features a stunning internal space with a large roof Terrace overlooking the area, this will deliver both evening dining, weekend brunch and Sunday roasts as well as being a bookable space for events.  

The venue has a seated dining capacity of 260 and will be open all year round with a late license available as required. Being both a food and drink led venue with programmed entertainment across both indoor and outdoor spaces, this is a great spot for families, students and sports fans whilst also being a place for the community and a destination for foodies and coffee lovers. It will feature a large screen where live sport can be watched and host fans before attending events at the Olympic Stadium, Copperbox arena, ABBA arena and other local attractions. 

 

Reports to: General Manager  

Rate of Pay: £32k 

Full Time 

 

 The Role  

The Event Manager position is a dynamic role, and is split into three defined parts;   

Curating, procuring and organising public events  

To deliver year-round exciting and engaging event programming, co-promotions to the venue. This involves planning (working closely with General Manager and Directors) and (working closely with the Marketing Manager and Marketing Agency), coordinating and implementing a wide range of events at the venue, in our 1000+ capacity outdoor space, ‘The Yard’ and our terrace, restaurant and events spaces.  

You will take the lead on event programming across the venue, finding the right mix with our marketing team on content that attracts our target audience. This is a mix of local communities and visitors. 

You will be capable of multitasking many different forms of programming, from meetings, conference and events enquiring (MCE), to a farmers and vintage markets, to DJs, movie nights and fan zones whilst looking ahead at seasonal and iconic event campaigns with the marketing team.  

You will actively manage live events and be responsible for coordinating staff across the venue and liaising with clients to fulfil their needs during the event.  

 

Management of Conference & Event Bookings  

You will personally event coordinate commercial, corporate, and private conferences and events – working with event and entertainment partners and promoters to collaborate on the venues content ideas.   

You will provide an effective liaison between Riverside’s Conference and Events booking partner and the end customer, via the Riverside Management, FOH & BOH teams 

You will be responsible for all venue show-rounds, managing the diary to coordinate and communicate these visits across the venue.  

You will ensure all sales administration is done effectively and accurately for all events to provide a seamless handover to the operations team through ownership of the BEO process and ensuring all pre-event billing is accurately recorded.  

You will ensure that our external sales partner are kept informed of the guest’s experience following the event so follow-up calls are informed and relevant for the guest.  

 

Handling direct booking enquiries 

Day to day, you will answer booking enquiries and assist customers with any queries, planning and creating memorable and successful events- requiring excellent organisational skills, attention to detail, strong communication, and a creative edge.  

You will handle social and local booking enquiries, building relationships with park partners, neighbours and key stakeholders within Queen Elizabeth Olympic Park 

 

Overview of Responsibilities: 

To diary manage the above, public events, C&E bookings and direct bookings.  

To deal with and action all correspondence received via email or telephone. 

To ensure a daily liaison plan is in place with sales, marketing and operational team members. Effective written and verbal communication and a strong attention to detail is key.  

To be the go-to at venue level for sponsors and client requests 

To ensure the highest level of customer care is always adhered to 

To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations 

To maximise all sales opportunities / leads to support in achieving revenue targets 

To acquire a good knowledge of all products and services offered by the venue to advise individual customers 

To actively gain customer feedback, passing information gained on to relevant people 

To always look out for opportunities to develop our service through seeking continuous improvement and innovation.  

To be prepared to assist colleagues in a willing and positive manner, including assisting with other duties as required.  

To be prepared to attend all relevant training sessions and meetings.  

To always promote venues facilities and maintain a positive company image.  

 

Operational Excellence: 

To make sure you are aware of, and meet the legal and company requirements for fire, safety, health and hygiene.  

To report health and safety issues to your line manager, including all accidents and near misses.  

To promote good safety habits and methods of work.  

To attend the weekly operations meeting and present events schedules and related planning materials to the team.  

Constantly bring new ideas and trends to the venue to enrich our credentials to our target audience. 

Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans, place cards. 

Ensure relevant and pertinent financial information is provided to the accounts team in a timely manner.  

Collect deposit payments and ensure that these are in line Riverside Terms and Conditions. 

 

Experience 

– Experienced in programming, planning and managing a variety of events in a dynamic venue (highly preferred) 

– 2+years’ experience in an events based role.  

– Relationship and client management experience 

 

Key Knowledge & Skills 

Extensive knowledge of food and beverage venues 

Passionate about current and evolving entertainment trends and what’s in demand to a wide demographic   Strong organisational and administrative skills 

Excellent written and verbal communication skills for effective interaction between the venue team, customers and clients  

Creative thinking to develop exciting and unique event concepts  

Can manage customer feedback and confidently manage complaint handling. 

Quick problem-solving to skills to manage events  

Diligent in diary management for multiple event bookings and enquiries alongside programming

Confident and possesses the ability to be a great ‘team player’ 

Passionate about sales and operations  

High attention to detail  

High degree of IT & spreadsheet efficiency 

A good sense of humour  

 

Expectations 

– Self-starter and ability to motivate others  

– Motivated by a passion for quality and great service delivery.  

– A “can do “attitude & instils this within the wider team.  

– To be an excellent ambassador for the business. 

 

Company Benefits –  

Company sick pay (10 days) 

Medicash- dental care, optical treatments, physiotherapy etc 

Employee assistance programme- counselling and support 

Discounts on shopping, travel, entertainment, and dining 

Birthday day off 

Quarterly team socials 

Apprenticeship programmes 

Festival, sport, and event tickets 

Drink tokens and VIP packages 

Enhanced maternity/paternity leave 

 

Please fill in the form below and attach your most recent CV to apply for the role. 

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Location Stratford, London
Venue On-site
Reports to General Manager

Values required

Passion

We tackle challenges and opportunities with passion and enthusiasm. Across the business we have fun whilst we do it.

Agility

We are always flexible to the needs of the business. Our people generate innovative ways of working. In return our leadership
embraces new ideas and opportunities.

Team Work

We work as one team to achieve a common goal. We support our customers, our partners and each other.

Customer Focus and Excellence

We make a difference by going the extra mile for our customers and each other.

Business Specific Requirements

Operating Environment & Context

The business is very seasonal. Summer months are incredibly busy, with the busiest periods between May to September, and the month December. Many event sites are outdoor events and festivals on weekends.

Travel & Other Requirements

Travel required to and from events if required during the summer months. It is expected that you will visit certain events to assist the onsite teams, provide in person training and feedback or evaluate performance, system and process.

Overnight stays may be required but in conversation with yourself.
Evening and weekend availability is expected in the summer months during live events to assist where necessary. This can be remote. Overtime is paid.

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