Head Of Technology & Innovation

HEAD OF TECHNOLOGY & INNOVATION

Salary: £45-50k p/a (dependant on experience) + benefits

Full Time Role, Hybrid, 3-4 days a week based at head office in London

Who is Peppermint?  

Peppermint is a multi-award-winning events business, founded in 2003 by Alex Brooke and Adam Hempenstall – passionate in providing first-class bars and drinks-led solutions to the UK’s greatest events & venues. Today, Peppermint services over 50 events and venues every year and has developed long-standing relationships with the likes of AEG, IMG, Brand Events and Live Nation. Events include BST Hyde Park, Camp Bestival, Mighty Hoopla, Hyde Park Winter Wonderland, All Points East, Lytham, Rewind festivals and many more.

Peppermint has recently partnered with Levy UK and supports venues with premium F&B experiences – including The O2, Wembley Arena, Dreamland (Margate), The Piece Hall (Halifax) and the Johan Cruff Arena in Amsterdam.  Peppermint operates the hugely popular Between The Bridges venues on the Southbank and has just opened a brand new venue in Queen Elizabeth Olympic Park called Riverside East. Peppermint’s success has been driven by its relentless passion for its people, innovation and sustainable practices – with 20 years’ operational experience – it’s a powerful combination. https://www.peppermintbars.co.uk/

The Role

Peppermint Events is seeking a dynamic and visionary Head of Technology & Innovation to lead our tech strategy across live events, venues, and internal operations. This is a pivotal role that blends strategic thinking with hands-on delivery, ensuring our technology infrastructure and innovation projects scale with our ambitious growth. You’ll be the driving force behind our digital transformation, supporting over 50 events annually and collaborating with partners like Levy UK, AEG, and Live Nation. We’re looking for someone incredibly passionate about delivering innovation and technology across our business with fast-paced success. We’re looking for an energized, proactive candidate with a can-do attitude – ready to drive positive change and innovation.

Reports to:  Project Director    Manages: EPOS Project Manager & Tech Coordinator

Key Responsibilities

Technology & Innovation Projects

• – Lead the delivery of strategic technology initiatives including forecasting tools, real-time sales dashboards and AI-driven data analytics.
• – Collaborate with Levy UK’s data insights team to develop, integrate and leverage shared data intelligence.
• – Pro-actively drive forward new event technology such as frictionless bars and beer walls
• – Build business cases and ROI models for new technology projects and present to the Board.

Event Technology & EPOS Oversight

• – Manage Peppermint’s fleet of 1000+ EPOS terminals across events and venues.
• – Oversee hardware lifecycle: procurement, deployment, maintenance, and upgrades.
• – Liaise with EPOS and payment providers to ensure seamless transactions and uptime.
• – Evaluate and implement emerging payment technologies.

Internal IT Operations

• – Act as the primary liaison with our outsourced IT support provider.
• – Oversee IT infrastructure projects (e.g., SharePoint migration, stock system upgrades).
• – Manage onboarding/offboarding processes, hardware acquisition, and user support.
• – Ensure cybersecurity, compliance, and data integrity across the business.

We’re looking for a leader who

• – Is passionate about innovation in events, hospitality, and delivering exceptional customer experiences.
• – Thrives in fast-paced, high-volume environments.
• – Balances strategic vision with operational execution.
• – Communicates clearly with technical and non-technical stakeholders.
• – Is a team player and manages up as well as down

What you’ll need

• – Deep understanding of EPOS systems, payment technologies, and hardware deployment.
• – Proven experience in IT leadership ideally within events, hospitality, or retail.
• – Strong project management skills and experience managing complex project with multiple stakeholders
• – Familiarity with data analytics platforms and AI applications.
• – Experience managing outsourced IT providers and internal tech teams.

What will put you in the driving seat

• – Experience working with live event tech at scale.
• – Knowledge of AI forecasting tools and dashboard development tools such as PowerBi
• – Track record of delivering ROI through technology innovation.
• – Experience with venue-based operations and multi-site deployments.

Why Join Us?

Peppermint is a multi-award-winning business with a 20-year legacy of innovation, sustainability, and people-first culture. You’ll be joining a passionate team that powers the UK’s greatest events & venues from BST Hyde Park to Riverside East. With exciting new venues and partnerships on the horizon, this is your chance to shape the future of event technology in a company that values creativity, agility, and excellence

Benefits & Entitlements

• – 25 days + bank holidays annual leave + Birthday day off
• – Overtime paid
• – Access to employee discounts, wellbeing tools and private healthcare plan through Medicash
• – Company Sick pay
• – Enhanced Parental Leave
• – Access to some of the UK’s best events, festivals & sports venues

APPLY NOW

To Apply, please scroll down, complete the application form and submit attaching your most recent CV.