Epos Manager- Summer Festivals 2025

Role Title: EPOS Manager Location: Various – UK
Business Unit: EPOS Department Job Family: EPOS Department
Reports To: EPOS Operations Manager Sub Family: Event Managers

Purpose

The EPOS Department provides the equipment and systems an event requires both internally for Peppermint and externally for food traders and other revenue partners. This can include EPOS, internet provisions and various control systems amongst other functions.

It is our responsibility to plan, install and implement these services to the event deadlines. We monitor and provide support during the event and pack up the event when it ends.

EPOS Manager oversees the entire EPOS departments operations and staff onsite. They ensure all procedures are being followed correctly, troubleshoot issues that occur, spend time planning future events and oversee the EPOS departments welfare.

The Role

Key Tasks:

– Managing all members of the EPOS team onsite
– Liaising with event managers, project managers and directors
– Oversee all data requirements for an event including digital vouchers, EPOS programming, spreadsheet creations
– Oversee all hardware requirements and onsite support
– Managing the loss prevention process for the event
– Liaising with event management regarding extra equipment and opening/closing procedures
– Ensure all digital processes are being carried out across departments
– Checking data staff are keeping all systems up to date
– Ensuring the end of the night/start of day flash reports are sent promptly
– Liaising with the stock data manager to ensure they are up to date with spreadsheets and reporting
– Liaising with 3rd party suppliers like internet providers to ensure our networks working correctly
– Asset reconciliation reports regarding breakages & losses for Peppermint & external EPOS users
– Voucher & Cash reconciliation against EPOS data
– Lead training & event briefings relating to EPOS
– Managing external EPOS sign in & out – i.e. traders
– Cash Responsible individual on site.
– Ensuring Health and Safety Processes are in place, including relevant ad-hoc Risk assessments.
– Pull any Ad-hoc reporting as required by Stakeholders
– Support Data team in management of Dashboards
– Manage/ Liase with Security teams as required.
Contacts & Key Relationships

Internal:

– Deputy Epos Managers
– EPOS Operations Manager
– Event Managers
– Project Managers
– Directors
– Bar Managers

External:

– Clients (event organisers, promotors, sponsors)
– Stakeholders (concession owners, major revenue partners)
– Suppliers (security)

Essential Knowledge, Experience, Skills & Characteristics

Essential Experience & Skills: Someone who has experience…

– Working in an event environment
– Excellent knowledge of POS systems (preferably Square)
– managing and planning for large teams of twenty plus
– Working with recent and current generation IOS, Android and Windows hardware and software
– In Office 365 and Google Workspace (especially Excel and Sheets)
– With communicating effectively whilst under pressure
– Logistical, operational and/or production event experience
– Basic networking and internet device management
– A full clean driving licence
– Ability to adapt to fast pace environments,
– Solutions driven

Preferred Experience & Skills: Someone who has…

– Previous event manager experience
– Confident driving cars, pickup trucks and vans on the road and at event sites
– Financial and/or accounts experience
– Management of technical or operational teams
– Experience working with event food traders

Essential Characteristics: Someone who is…

– Calm, assertive and straightforward in all scenarios
– A true team player, able to work with everyone
– Lead by example in reducing waste and unnecessary costs
– Extremely driven individual
– Rigorous and exacting in the execution of the role
– Willing and able to work long hours, on their feet
– Personable and approachable
– Enthusiastic and always goes the extra mile
– Capable of travel around the country, often working long shifts whilst living onsite
– Able to understand that constructive criticisms brings about positive change and helps not only the company but also the employee to grow and succeed

To apply, please complete the application below.