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April 3 - 2024 Head Office

Assistant General Manager - Riverside East

Location: Riverside East (on-site) 

Reports to: General Manager  

Rate of pay: £38K  

 

Who are we? 

Peppermint provides high-performance bar and event solutions to the world’s best entertainment businesses and consumer brands. Our core business is operating festival & event bars, brand activation and conjoined retail-led F&B solutions to the UK’s best festivals and outdoor events such as British Summer Time, Camp Bestival, All Points East and many more. 

 

Riverside East 

Based in the heart of the iconic Olympic Park this venue will be re imagined to become a multi functioning destination F&B space, comprising of the large outside courtyard area which will host a range of events from fan zones to Sunday markets all year round with innovation such as self-service Beer Taps as well as a wide range of entertainment.   

 

Food offerings will be provided by a group of curated street food traders offering varied food options from the courtyard area. The indoor offering will come through a fully refurbished 2 storey café / restaurant space with the ground floor serving the varied passing trade from dog walkers, runners and students with a grab-and-go and small but inspiring seated all day brunch style menu. Upstairs features a stunning internal space with a large roof Terrace overlooking the area, this will deliver both evening dining, weekend brunch and Sunday roasts as well as being a bookable space for events.   

 

The venue has a seated dining capacity of 260 and will be open all year round with a late license available as required. Being both a food and drink led venue with programmed entertainment across both indoor and outdoor spaces, this is a great spot for families, students and sports fans whilst also being a place for the community and a destination for foodies and coffee lovers. It will feature a large screen where live sport can be watched and host fans before attending events at the Olympic Stadium, Copperbox arena, ABBA arena and other local attractions.  

 

The Role: 

Due to rapid business growth and increased operational demands, an exciting opportunity has arisen for an AGM (Assistant General Manager) to join our new F&B venue Riverside East. 

We are seeking a dynamic, highly organised and driven individual to take service quality accountability at Riverside East, working collaboratively with the General Manager to deliver excellent standards in all aspects of service. This role will also entail back of house elements such as profit/loss understanding, GP% management, budget control and staffing and people management. 

 

Core Accountabilities 

SERVICE 

-Ensure high standards of service are developed and maintained throughout the venue. 

-Liaising with the General Manager to ensure food, beverage standards are met at all times. 

-Ensuring that floor and bar service areas are consistently prepped for service. 

-Been fully present on the floor during hours of service.  

-Have the confidence to make service decisions.  

-Ability to run multiple departments, sometimes simultaneously.  

-Extensive knowledge of bar & restaurant operations.  

 

BACK OF HOUSE 

-Profit & loss analysis 

-Stock analysis 

-Sense check for stock and consumables ordering 

-Rota management 

-Maintaining supplier relationships 

  

PEOPLE AND STAFFING 

-Ensure staffing levels are always at the correct levels and to budget, and people are recruited into the right roles 

-Committed to delivering the Venue’s socio-economic plans of hiring within the local area and nurturing talent to create careers for local people 

-Positive Leadership Qualities 

-A passion for hospitality and high-quality service 

 

OTHER 

-Creative input on menu development 

-Maintaining effectiveness of the EPOS system 

 

Knowledge/Experience 

ESSENTIAL 

-Minimum 3 years Managerial experience in a similar environment (festival/stadium/venue) 

-Personal License Holder 

-Budget and HR management experience 

-Comfortable with excel 

-Extensive knowledge of restaurant/bar operations 

-Staff and rota management 

-Passionate about operations  

-Sound understanding of EPOS systems 

-Stock management experience  

-Strong organisational and administrative skills 

-Extensive knowledge of compliance 

  

Technical/Behavioural/Personal  

  • Excited about new food and drink trends, aware of the London food scene 
  • Commercial awareness 
  • Proactive approach 
  • Analytical 
  • Inspiring 
  • Organisational and time management 
  • Relationship management 
  • Communication 
  • Attention to detail 
  • Problem solving 

  

Company Benefits 

  • Company Sick Pay 
  • Medicash 
  • Access to Peppermint events & festivals 
  • Birthday day off 
  • 20 days annual leave 

*T&C’s apply 

Please scroll down to apply on the form below and kindly attach your cv. 

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Location Stratford, London
Venue On-site
Reports to General Manager

Values required

Passion

We tackle challenges and opportunities with passion and enthusiasm. Across the business we have fun whilst we do it.

Agility

We are always flexible to the needs of the business. Our people generate innovative ways of working. In return our leadership
embraces new ideas and opportunities.

Team Work

We work as one team to achieve a common goal. We support our customers, our partners and each other.

Customer Focus and Excellence

We make a difference by going the extra mile for our customers and each other.

Business Specific Requirements

Operating Environment & Context

The business is very seasonal. Summer months are incredibly busy, with the busiest periods between May to September, and the month December. Many event sites are outdoor events and festivals on weekends.

Travel & Other Requirements

Travel required to and from events if required during the summer months. It is expected that you will visit certain events to assist the onsite teams, provide in person training and feedback or evaluate performance, system and process.

Overnight stays may be required but in conversation with yourself.
Evening and weekend availability is expected in the summer months during live events to assist where necessary. This can be remote. Overtime is paid.

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