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February 15 - 2024 Head Office

Assistant General Manager- Dreamland

Due to rapid business growth and increased Operational demands, an exciting opportunity has arisen for an AGM (Assistant General Manager) to join a busy and dynamic venue.

Peppermint provide high-performance bar and event solutions to the world’s best entertainment businesses and consumer brands. Our core business is operating festival & event bars, brand activation and conjoined retail-led F&B solutions to the UK’s best festivals and outdoor events such as British Summer Time, Camp Bestival, All Points East and many more.

 

The recent partnership with Levy (Compass UK) has lead our established business into new sectors within sports and stadium arena across the UK and Ireland at world class venues such as the 02 Arena, Wembley Arena, Aviva Stadium and Wimbledon.

We are seeking a dynamic, highly organized and driven individual to take service quality accountability at Dreamland, working collaboratively with General Manager to deliver excellent standards in all aspects of service. This role will also entail back of house elements such as profit/loss understanding, GP% management, budget control and rota management.

Dreamland is the pride of Margate and quickly becoming the coolest music venue in the county. The Scenic Stage plays host to an exciting array of artists, covering all genres. Acts confirmed so far include Elbow, Madness, Kaiser Chiefs, Rudimental and many more still to be announced.

Start date March until September on a fixed term contract.

Salary of £40k pro rata. 20 working days per month.

The ideal candidate should be able to easily commute to and from Margate in Kent.

 

Core Accountabilities

SERVICE

  • Ensure high standards of service are developed and maintained throughout the venue.
  • Liaising with the General Manager to ensure standards are met at all times.
  • Ensuring that floor and bar service areas are consistently prepped for service days.
  • Been fully present on the floor during service
  • Have the confidence to make service decisions
  • Ability to run multiple departments
  • Extensive knowledge of bar & restaurant operations

BACK OF HOUSE

  • Profit & loss analysis
  • Stock analysis
  • Sense check for stock and consumables ordering
  • Rota management
  • Maintaining supplier relationships
 
PEOPLE AND STAFFING
  • Ensure staffing levels are at the correct levels and to budget at all times, and people are recruited into the right roles
  • Committed to delivering the Venue’s socio-economic plans of hiring within the local area and nurturing talent to create careers for local people
  • Positive Leadership Qualities
  • A passion for hospitality and high-quality service

 

OTHER

  • Creative input on menu development
  • Maintaining effectiveness of the EPOS system
 
Knowledge/Experience

ESSENTIAL

  • Minimum 3 years Managerial experience in a similar environment (festival/stadium/venue)
  • Personal License Holder
  • Budget and HR management experience
  • Comfortable with excel
  • Extensive knowledge of restaurant/bar operations
  • Staff and rota management
  • Sounds understanding of EPOS systems
  • Stock management
  • Extensive knowledge of compliance

 

Technical/Behavioural/Personal
  • Commercial awareness
  • Proactive approach
  • Analytical
  • Presentation
  • Influencing
  • Organisational and time management
  • Relationship management
  • Communication
  • Attention to detail
  • Problem solving

 

Company Benefits
  • Company Sick Pay
  • Medicash
  • Access to Peppermint events & festivals
  • Birthday day off

*T&C’s apply

 

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Location Margate, Kent
Assistant General Manager Venues

Values required

Passion

We tackle challenges and opportunities with passion and enthusiasm. Across the business we have fun whilst we do it.

Agility

We are always flexible to the needs of the business. Our people generate innovative ways of working. In return our leadership
embraces new ideas and opportunities.

Team Work

We work as one team to achieve a common goal. We support our customers, our partners and each other.

Customer Focus and Excellence

We make a difference by going the extra mile for our customers and each other.

Business Specific Requirements

Operating Environment & Context

Summer months are incredibly busy, with the busiest periods between May to September, and the month December. Many event sites are outdoor events and festivals on weekends.

Travel & Other Requirements

Travel required to and from events if required. It is expected that you will visit certain events to assist the onsite teams, provide in person training and feedback or evaluate performance, system and process.

Overnight stays may be required but in conversation with yourself.
Evening and weekend availability is expected in the summer months during live events to assist where necessary. This can be remote. Overtime is paid.

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